Couriers

Key Responsibilities

• Coordinate and carry out daily RCL card distribution across assigned territories within the Philippines.
• Ensure the timely and high-security delivery of credit cards directly to the customer’s registered address.
• Manage daily delivery schedules to prioritize high-value or urgent card requests efficiently.
• Handle physical card inventory and update the manual tracking system to ensure 100% accountability.
• Follow proper "Return-to-Vault" procedures for all undelivered, refused, or returned cards.
• Immediately document and report any security breaches, lost cards, or suspicious field activities.
• Educate customers on the manual card activation steps and essential security features.
• Manage customer concerns on-site and escalate complex issues to the Supervisor immediately.
• Maintain precise records of all delivery attempts, successful handovers, and physical returns.
• Provide the necessary data to update customer delivery statuses in the master database.
• Manage the manual logistics required for bulk card movements to designated collection hubs.

Required Qualifications

• Bachelor’s degree in Business Administration, Logistics, or a related field (preferred).
• 1–2 years of experience in card operations, secure logistics, or banking field operations.
• Familiarity with tracking logs and basic digital reporting software.
• Excellent interpersonal and communication skills.
• Must possess a valid driver’s license and willingness to travel extensively.
• Ability to work independently and meet deadlines.
• Expert knowledge of geographic routes and local landmarks within the assigned territory.
• Must own a reliable motorcycle in good working condition for daily field operations.