About The Role

Under the direction of the Sr. Manager, National Service and Aftermarket, the Field Service Engineer is responsible for providing technical expertise to customers; including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements. The Field Service Engineer will assist sales representatives when they meet with clients to assist in sales demonstrations and answer customers’ questions regarding the technical capabilities of products or services. Travel is required to perform the activities of this role and is anticipated but not limited to 50-75%. This role is located in Harrisburg, PA, but we are open to candidates in the greater Baltimore area.

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