About The Role

Role - Service Desk Agent - Level 1

1-2 Years of relevant experience
Optional Skills Supervision Level 1
To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems.
Regular updates for follow up actions & problem status; escalation of problems to second level when required
Work with Team Lead to feedback and / or improve processes Windows 7

All your information will be kept confidential according to EEO guidelines.

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