Sr Operations Consultant

Responsibilities

• Develop and deliver advanced data reporting and analytics solutions to support operational decision-making.
• Design and optimize Power BI solutions, including DAX measures, Power Query transformations, and data modeling for performance and scalability.
• Write and maintain complex SQL Server queries, stored procedures, and functions, ensuring performance tuning and best practices.
• Build Python-based data pipelines, scripts, and API integrations for automation and advanced analytics.
• Work with Generative AI tools and architectures, including Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG) applications, and platforms such as Google Gemini and OpenAI.
• Leverage ServiceNow for reporting and analysis of ticketing data, providing operational insights and improvement opportunities.
• Utilize Microsoft Copilot and other AI assistants to improve team efficiency and decision-making.
• Document processes, share knowledge, and mentor team members to raise the overall capability of the team.
• Ensure deliverables meet quality standards and align with business objectives.
• Take ownership of assigned tasks, proactively communicating progress and risks to stakeholders.
• Actively contribute ideas for automation, innovation, and process improvement.

Qualifications

• Minimum 5 years of professional experience in analytics, operations consulting, or related roles.
• Proven expertise in Power BI (DAX, Power Query, data modeling).
• Strong SQL Server skills with experience in writing and optimizing complex stored procedures and functions.
• Proficiency in Python for data manipulation, automation, and API integration.
• Knowledge of ServiceNow reporting and ticketing data analytics will be an advantage.
• Practical exposure to Generative AI, LLMs, Prompt Engineering, RAG architectures, and tools like Google Gemini and OpenAI.
• Familiarity with Microsoft Copilot or equivalent AI-powered productivity tools.
• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• Excellent communication skills, both written and verbal.
• Strong collaboration and stakeholder management skills