Scheduling Center Agent

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients . W e focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.

We have full-time and part-time positions available. Virtual training classes begin soon , don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact o n people’s lives. Most importantly, y ou’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Job Duties

• Work with patients to schedule appointments, as the f irst point of contact for new patients calling to book an appointment or learn about Aspen Dental services
• Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns
• Listen empathetically and think critically to understand patient needs, u se trained sales and customer service techniques to set appointments . F ocus on appointment acceptance and customer care to reach individual and call center goals .
• Additional duties as assigned by the Call Center Leadership team

Job Requirements

• High School Diploma or equivalent required
• 1+ years of customer service experience required ( retail, call center, or hospitality preferred ), with ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal and consumer driven environment
• Communication skills, with the ability to speak clearly and professionally
• Tech-savvy - Ability to navigate provided technology efficiently
• Must have Cable/Fiber connect internet , with ability to hardwire the internet within 6 feet of the router (no WiFi /cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
• Must have a quiet, HIPPA compliant, private workspace
• Some evening and weekend scheduling availability required
• Spanish-English bilingual candidates are encouraged to apply . Additional compensation is offered for designated Spanish-speaking roles.

Compensation and Benefits

• Pay rate: $15.50 /per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days .
• Various full and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K – with generous company match

Apply today for immediate consideration and begin your career journey with Aspen Dental!