Hospitality Assistant

We are seeking an enthusiastic and reliable Hospitality Assistant to join our dynamic team in Cambridge, United Kingdom. In this role, you will be instrumental in delivering exceptional guest experiences whilst supporting our hospitality operations. You will work collaboratively with colleagues to ensure our establishment runs smoothly, maintaining the highest standards of service and professionalism at all times.

• Provide outstanding customer service to guests, ensuring their needs are met with warmth and efficiency - Assist with reception duties, including welcoming guests, managing enquiries, and providing information about facilities and services
• Support the team in maintaining clean, organised, and welcoming communal areas - Handle guest requests and concerns with empathy and professionalism, escalating issues when necessary - Collaborate with colleagues across departments to ensure seamless operations and positive guest experiences - Perform administrative tasks such as data entry, scheduling, and record-keeping with meticulous attention to detail
• Respond flexibly to changing priorities and guest requirements throughout your shift - Take initiative in identifying opportunities to enhance service quality and guest satisfaction - Maintain compliance with health, safety, and organisational policies at all times - Support induction and training activities for new team members where appropriate.

**Required Qualifications:** - Minimum 1 year's experience in a hospitality or customer-facing role - Excellent communication skills, both written and verbal, with the ability to interact professionally with guests and colleagues - Strong commitment to delivering exceptional customer service - Proven Ability to work effectively under pressure whilst maintaining composure

• Demonstrated team player mentality with a collaborative approach to problem-solving - Reliability, punctuality, and a professional attitude - Organisational skills with the ability to manage multiple tasks efficiently - Flexibility and adaptability to changing circumstances and guest needs **Desirable Qualifications:**
• Experience in a hotel, restaurant, or leisure establishment - Knowledge of hospitality management systems or booking software - Multilingual abilities - Relevant hospitality qualifications or certifications - Experience in guest relations or front-of-house operations - Proactive approach to personal development and career progression within hospitality

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.