Customer & Digital Experience Specialist

The Customer & Digital Experience Specialist supports the execution of customer and digital experience initiatives by maintaining and improving customer-facing content, digital tools, workflows, and website operations. This role ensures customers and internal teams have accurate, accessible, and user-friendly resources that drive engagement and reduce friction. Working cross-functionally with Sales, Marketing, Product Management, Customer Service, IT, and CX/DX teams, the specialist translates customer feedback, website insights, usage data, and business needs into content enhancements, workflow improvements, and digital solutions. The role also supports data quality, governance, adoption, testing, reporting, and continuous improvement efforts to optimize customer journeys and improve overall digital experience effectiveness.