IT Network & Communications Technician

The IT Network & Communications Technician is responsible for maintaining, optimizing, and troubleshooting the university’s network and communications infrastructure. The role ensures high-performance, reliable, and secure network services across campus, supporting operations such as internet connectivity, VoIP systems, video conferencing, and audiovisual infrastructure in academic and administrative facilities.

1. Network Infrastructure Management

• Install, configure, and maintain routers, switches, firewalls, and wireless access points.
• Conduct routine maintenance, firmware upgrades, and performance tuning.
• Monitor and optimize network performance, availability, and usage using appropriate monitoring tools.
• Assist with planning and implementing network upgrades and expansions.

1. Communication Systems Support

• Support and troubleshoot VoIP telephony, video conferencing systems, intercoms, and unified communication tools.
• Ensure AV infrastructure in lecture halls, labs, and meeting rooms meets academic and streaming requirements.
• Provide training and guidance to staff and end-users on communication tools.

1. Security & Compliance

• Collaborate with the IT Security team to implement firewall policies, VPNs, and access control lists (ACLs).
• Ensure compliance with network safety and technical standards, particularly in structured cabling and fiber optics.

1. Operations & Documentation

• Maintain structured cabling across campus buildings.
• Document network configurations, diagrams, and technical procedures.
• Maintain an inventory of communication and network equipment and suggest procurement plans.

1. Support & Collaboration

• Respond to help desk tickets related to networking and communications.
• Provide both remote and on-site support.
• Coordinate with external vendors and service providers for maintenance and service delivery.
• Stay updated with networking trends and recommend solutions to enhance campus connectivity.

Education

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.
• Relevant certifications such as CCNA, CCNP, CompTIA Network+, or equivalent is highly desirable.

Experience

• Minimum of 3–5 years of hands-on experience in network administration, support, and communication systems within enterprise or academic environments.
• Proven experience with installation, configuration, and troubleshooting of routers, switches, firewalls, and wireless networks.

Technical Skills

• Strong knowledge of LAN/WAN networks, TCP/IP protocols, VLANs, DNS, DHCP, and network monitoring tools.
• Proficiency in supporting communication systems such as VoIP, video conferencing, and unified communication platforms.
• Familiarity with structured cabling, fiber optics, and network layout design.
• Experience with tools like Cisco Meraki, Fortinet, Aruba, or similar technologies.

Other Skills

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Ability to work independently and collaboratively within a team environment.
• Strong documentation and reporting skills.