Butler

Role Purpose

The Butler is responsible for delivering world-class hospitality and personalized executive support to the Chairwoman, VIP guests, and senior executives. The role ensures seamless day-to-day hospitality operations within the Chairwoman's Office while maintaining impeccable service standards, confidentiality, professionalism, and attention to detail.

Key Responsibilities

Executive Hospitality

• Deliver five-star hospitality service to the Chairwoman, executive leadership, and VIP visitors.
• Prepare and serve beverages and refreshments according to international hospitality standards.
• Set up meeting rooms for executive meetings, board meetings, and confidential discussions.
• Ensure all meeting rooms are presentation-ready before and after every meeting.
• Anticipate the Chairwoman's preferences and proactively prepare requirements before meetings and appointments.

VIP Guest Experience

• Welcome and escort VIP guests with professionalism and discretion.
• Coordinate arrival protocols for dignitaries, business partners, and international visitors.
• Liaise with reception, security, drivers, and executive assistants to ensure a seamless guest experience.
• Arrange hospitality requirements for board meetings, executive events, and private functions.

Office & Executive Support

• Maintain the Chairwoman's pantry, dining area, and hospitality inventory.
• Coordinate with catering vendors for executive lunches and special events.
• Monitor and replenish premium pantry supplies, beverages, and hospitality amenities.
• Ensure executive office areas remain immaculate and organized throughout the day.

Coordination & Operations

• Coordinate with Facilities, Administration, Housekeeping, Security, and Drivers regarding office readiness.
• Support travel-related hospitality arrangements when required.
• Assist during corporate events hosted by the Chairwoman's Office.
• Handle confidential requests efficiently and professionally.

Inventory Management

• Maintain inventory of pantry supplies, tableware, cutlery, linens, and hospitality equipment.
• Monitor stock levels and raise replenishment requests.
• Ensure premium presentation standards for all hospitality items.

Service Excellence

• Maintain exceptional grooming and professional appearance at all times.
• Demonstrate excellent etiquette, protocol, and cultural sensitivity.
• Anticipate needs without requiring instructions.
• Uphold complete confidentiality regarding all executive matters.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management or a related field preferred.
• Butler Certification or Luxury Hospitality certification is an advantage.

Experience

• 3–5 years' experience as a Butler, Executive Butler, VIP Butler, or in luxury hospitality.
• Experience supporting CEOs, Chairpersons, Royal Families, UHNWIs, or C-suite executives preferred.
• Background in 5-star hotels, luxury residences, executive lounges, or private offices is highly desirable.