About The Role

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone. Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Providing technical assistance for questions and problems
Resolving basic problems with networks and other computer systems
Diagnosing system errors and other issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems

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IT Technical Support