VMI Account Manager

Company Overview

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. For over 30 years, Field has grown an average of 19% annually because of its dedication to lowering our customers overall cost and improving quality through a technical approach to fasteners. By joining Field, you will experience an exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun!

Field was recognized by INC. magazine as one of the fastest growing privately owned companies in the USA. Field has been recognized nationally by Great Places to Work as one of the Best Small Companies in America, ranking #8 nationally among small companies and #5 nationally among manufacturing/production companies. For several years, Field has been recognized locally by the Rockford Register Star as one of the top Employers in the area.

At Field, having a great culture is more than a priority – it’s everything.

For more information about our culture and company, please watch this Culture Video.

All full-time positions at Field are eligible for benefits including Medical, Dental, Vision, Life Insurance, 401(k), Life Coaching, paid Vacation, paid Holidays, paid Volunteer Time, quarterly Bonuses, and more!

Visit our Careers page for a complete list of benefit offerings.

Position Summary

This professional position has a combination of customer service and inventory/warehousing responsibilities. This role is the face of Field, working onsite at our customer location. Ensure all customer requirements are met by working with outside sales, quality, and supply chain; as well as working to control inventory, reduce costs, and increase profit margins on products supplied to our customers. This position is fast-paced and manages multiple tasks and projects simultaneously.

This position reports to: Account Management Team Leader

This position has direct reports: None

Location: varies

FLSA Hourly/Salary: Starting Salary $50,000-$65,000

Essential Functions

• Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
• Serve as a proactive and strategic contact for existing account base and new business.
• Professionally establish, maintain, and grow existing account relationships.
• Service inventory management and consignment systems.
• Place purchase orders for customers to meet requirements.
• Provide product knowledge support to supplier and customer base.
• Work with customers to resolve and negotiate slow moving/obsolete inventory issues.
• Responsible for account margins, inventory turns, and on-time delivery.
• Work closely with outside sales to manage key accounts.
• Actively working with existing customers to pinpoint new business avenues.
• Maintain awareness of the marketplace, the competitive environment, the customers’ industry and position in order to recommend strategies and projects.
• Stage and deliver product within the customer’s facility.
• Work with the customer and company to resolve any quality and delivery issues.
• Maintain a clean and organized space for our racks, bins, and keeping clean labels.
• Work with our customer’s in-house representatives and other Field team members to ensure that the VMI system meets the expectations of our customers and Field.
• Requires repeated lifting, carrying, bending, and reaching while handing cartons of product up to 50 pounds.
• Use a portable scanning device to collect inventory data at client location and report to Field.
• Participate in the continual development and improvement of our inventory management systems.
• Follow all safety policies and procedures at Field and customer locations.

Education, Skills and Experience Required

• High School diploma or GED equivalent
• Polite and professional manner.
• 3-5 years in a customer service, account management, inside sales, or related area.
• 1 – 3 years experience in an inventory and/or warehouse role.
• Proven ability and motivation to be successful with limited direct supervision.
• Proven ability to communicate effectively with team members, customers, and suppliers; including the addressing of conflicts and concerns to bring about the desired results.
• Ability to lift and carry 50 lbs. repeatedly.
• Valid Driver's License or ability to be transported to customer locations as needed.
• Effectively serve as the “Face of Field” to our customers.
• Ability to work in fast-paced, team-based environment.
• Strong Microsoft Word, Excel, Outlook knowledge.
• Strong time management skills and detail-orientation.
• Strong analytical skills.
• Highly motivated and well organized.
• Effective presentation skills.

Additional Skills Preferred

• Previous experience in the fastener industry.
• Experience with Power BI
• Experience with Smartsheet
• Bachelor’s degree in a business-related course of study or equivalent relevant experience in customer service, production scheduling, and /or account management.