L3 Support PHP Developer

Job Summary

We are seeking an L2 Application Support Engineer with 2–3 years of experience in supporting web-based applications. The ideal candidate should have hands-on experience with PHP and SQL, strong troubleshooting skills, and the ability to analyze and resolve application issues while working closely with development and infrastructure teams.

Key Responsibilities

• Provide Level 2 support for PHP-based web applications.
• Investigate, troubleshoot, and resolve application issues reported by users.
• Analyze application logs and identify root causes of incidents.
• Write and execute SQL queries for data validation, troubleshooting, and issue resolution.
• Perform data corrections and database updates when required.
• Escalate complex issues to the development team with complete technical analysis.
• Monitor application health and system performance.
• Support deployments, releases, and post-deployment validation.
• Document incidents, resolutions, and knowledge base articles.
• Work with cross-functional teams to ensure timely issue resolution.
• Participate in on-call or shift support when required.

Required Qualifications

• 2–3 years of experience in Application Support or Technical Support.
• 2+ experience supporting applications developed in PHP.
• Strong knowledge of SQL (SELECT, JOIN, GROUP BY, INSERT, UPDATE, DELETE).
• Experience troubleshooting application and database-related issues.
• Familiarity with MySQL, MariaDB, or PostgreSQL.
• Understanding of REST APIs and API testing tools such as Postman.
• Basic knowledge of HTML, CSS, and JavaScript.
• Experience using Linux/Unix command line is an advantage.
• Familiarity with Git or other version control systems.
• Experience with ticketing tools such as ServiceNow, Jira, or Zendesk.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.

Nice to Have

• Experience with Laravel or CodeIgniter.
• Basic understanding of Apache or Nginx web servers.
• Knowledge of cloud platforms (AWS, Azure, or GCP).
• Experience with monitoring tools such as Grafana, Kibana, or Splunk.

Application Question(s)

• How many years of work experience you have with PHP?
• How many years of work experience you have with SQL?
• How many years of work experience you have with L2 Application Support
• How much is your asking Salary?

Education

• Bachelor's (Required)

Work Location: In person