Customer Success Associate

Responsibilities

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• Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device.
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• Product installation and provide troubleshooting support for devices.
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• Perform site assessments and communicate device requirements to the remote team.
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• Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard.
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• Coordinate with the remote team, providing detailed updates on activities conducted during site visits.
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• Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration.
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• Assist in ad hoc operational task, as required

Desired Experience

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• Graduation /Diploma ( Science / ITI preferred)
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• 0-2 years of field operations/ field sales experience from healthcare or hospital industry.
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• Open to travel within the city .
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• Open to working inside hospital wards and work in night shifts- occasionally as required,
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• Good communication skills and fluency in local languages
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• Prior experience of working with nurses/doctors is preferred
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• Candidate should have basic understanding of operating a computer Additional
• good-to-have(s)
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• If you have experience in the hospital/ healthcare segment
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• If you have experience in working with startups