Service Planner - Bangalore Electronic city

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role

● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• ● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
• ● Support digital transition and maintain the accuracy of consumption, TOS, and service data
• ● Coordinate with IT for new users or device-related issues
• ● Ensure error-free documentation and adherence to the ticket-based callout process
• ● Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• ● Prioritise planning to reduce service backlog and ensure “On-Time” delivery
• ● Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• ● Track technician-wise productivity, efficiency, and service delivery KPIs
• ● Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• ● Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• ● Assist AOM/OM/ABM/BM in monitoring field KPIs
• ● Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• ● Raise unresolved issues to next-level management for resolution
• ● Ensure leave planning and service continuity without disruption

Key Result Areas

• ● On-time Service Planning
• ● Data Accuracy
• ● SCP Utilisation
• ● Schedule Adherence
• ● Reporting & Analysis
• ● Cross-Team Coordination

Competencies (Skills essential to the role)

• ● Detail Orientation
• ● Planning & Organizing
• ● Analytical Thinking
• ● Customer Focus
• ● Negotiation Skills

Educational Qualification / Other Requirement

• ● Minimum graduate, with 1–3 years of relevant experience
• ● Basic computer skills required (advanced proficiency is a plus)
• ● Knowledge of MS-Office/G-Suite
• ● Willing to travel occasionally within the division

Role Type / Key working relationships

• ● Individual contributor role
• ● External- Customers and customer representatives
• ● Internal - Sales, Operations, Business support functions
• What can you expect from RPCI?
• ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in

• ● Service
• ● Relationships
• ● Teamwork
• ● Responsibility
• DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
• welcoming to people of all backgrounds.