Manager – Field Clinical Operations

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

Role Overview

The Operations Manager – Field Clinical Operations is responsible for overseeing all Field Clinical Coordinators (FCCs) nationwide while remaining actively involved in field execution. This is a hands-on leadership role that includes training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities (SNFs) across the U.S. Extensive travel is required.

Responsibilities

• Field Team Leadership
• Manage, coach, and support FCCs across the U.S.
• Lead onboarding and training of new FCC hires
• Conduct regular field visits and provide performance feedback
• Act as escalation point for complex operational or customer issues

Installation, Training & Field Support

• Lead and support RPM device installations, setup, and validation
• Train nurses and care teams on device usage, workflows, and best practices
• Troubleshoot hardware, software, and connectivity issues in the field
• Ensure devices are properly maintained and updated

Operational Planning & Coordination

• Plan and coordinate installation schedules, travel, and logistics
• Support device inventory, shipping, and deployment tracking
• Ensure efficient use of field resources across multiple facilities

Compliance & Quality

• Ensure HIPAA, safety, and infection-control standards are followed
• Maintain accurate documentation of installations and service activities
• Provide feedback to product, engineering, and leadership teams

Customer Engagement

• Work directly with SNF administrators, nursing leadership, and maintenance teams
• Support long-term relationships with customer sites

Qualifications

• CNA, Paramedic, or Medical Assistant (MA) certification (at least one required)
• 3–5+ years’ experience in clinical operations, medical devices, or healthcare technology
• Experience in SNFs or long-term care strongly preferred
• Valid driver’s license and willingness to travel extensively nationwide
• Strong communication, organization, and problem-solving skills

Benefirs

• Competitive salary
• Paid holidays
• Travel reimbursement