Manager – Sales Office (Sales Team Support)

• We are looking for a data-driven, detail-obsessed Manager – Sales Office to be the operational
• backbone of the sales function. The role owns sales MIS, dashboards, CRM hygiene and analytics, and
• partners closely with the sales leadership and the Strategy Office to convert raw data into decisions that
• drive revenue, productivity and forecast accuracy.
• The incumbent will work cross-functionally with Supply Chain, Finance, Legal and Operations to
• enable smooth flow – Making quotation and agreement to order execution and post-sales reporting.

Key Responsibilities

Sales MIS, Reporting & Dashboards

• Own end-to-end MIS – design, build and publish daily, weekly and monthly sales reports and

dashboards for the leadership team.

• Forecast &pipeline visibility – maintain accurate funnel, forecast and order-book reports; flag

deviations vs. plan.

• Performance tracking – track KPIs across regions, segments and reps including bookings, revenue,

ARPU, win-rate and cycle time.

Sales Analytics & Insights

• Data analysis – work with large datasets to surface operational gaps, growth pockets and

productivity opportunities.

• Strategy partnership – collaborate with the Strategy Office to drive data-driven decisions and

strategic reviews.

CRM & Systems

• CRM administration – configure, test and maintain reports and dashboards in Microsoft Dynamics

or equivalent CRM.

• Data hygiene – ensure clean opportunity, account and contact data; drive sales-team adoption

and discipline.

• Continuous improvement – enhance reporting and dashboard functionality in line with evolving

business needs.

Deal Support & Sales Operations

• Quotations & agreements – support the sales team in preparing accurate quotations, proposals

and customer agreements.

• Sales SOP & audit – lead the sales SOP audit process; ensure compliance with internal policies and

approval matrices.

• Order management – coordinate with internal teams to track order fulfilment, billing and

collections support.

Cross-Functional Collaboration

• Stakeholder management – partner with Supply Chain, Finance, Legal and Operations to enable

smooth execution.

• Requirement gathering – engage stakeholders to capture reporting needs and translate them into

scalable solutions.

• Project orientation – demonstrate strong client and stakeholder collaboration to deliver on

project objectives and timelines.

Requirements

• Education: Bachelor’s degree in any discipline (B.E. / B.Tech / B.Com / B.Sc. preferred). MBA is a

plus.

• Experience : 5–8 years in Sales Operations, Sales Support, MIS or Sales Analytics, preferably in

Healthcare, MedTech, HealthTech or B2B SaaS environments.

• Industry exposure: experience working with enterprise / hospital / institutional sales teams will be

an added advantage.

Skills

Technical Skills

• Advanced Excel – pivots, lookups, INDEX-MATCH, Power Query and complex formulas

(mandatory).

• Hands-on experience with CRM systems – Microsoft Dynamics preferred; Salesforce / HubSpot

acceptable.

• Working knowledge of Google Sheets and BI tools (Power BI / Tableau / Looker) is desirable.
• Strong reporting, MIS and data-visualization skills.

Behavioural Skills

• Obsession with accuracy, attention to detail and ownership.
• Strong analytical and problem-solving mindset.
• Excellent communication and stakeholder-management skills.
• Ability to operate independently in a fast-paced, ambiguous environment.