GSOC Lead Analyst

Control Risks is looking to hire an experienced GSOC Lead Analyst (Physical Security) for a core client's security operations centre in Bangalore. This role will be embedded into our information technology-sector client's global security team.

Responsibilities

• Ensure the SOC team is aware of the daily activities and schedule, troubleshoot equipment problems, write reports, and brief leadership on incidents, threats, and relevant situations.
• Act as the incident leader for business disruptions and crisis management until relieved by the GSOC Manager.
• Respond to both routine and emergency calls, monitor alarms and video equipment.
• Dispatch security officers, Emergency Response Teams, facilities personnel, Law Enforcement, Fire, and Emergency Medical Services personnel as required.
• Maintain and quality controls various records of communications and events.
• Identify the equipment and technical requirements of the Operations Center and be able to manage the replacement or repair of deficient items.
• Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Client Operations.
• Receive and disseminates information to appropriate recipients using standardized approved methods.
• Monitor real-time security systems and coordinate appropriate responses to incidents and alarms
• Incident reporting, documentation and AAR
• Manage Mass Notification tests, requirements effectively, and provide analytics
• Support the implementation of new security technologies, Security projects, and system integration.
• End-to-end coordination for Safety & Security during Exec’s visits & events.
• Lead Analyst should have four (4) or more years of applicable experience and a minimum two (2) years of supervisory experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proven ability to influence key business partners.
• Ability to build strategic vision and drive organizational change.
• Strong organization and planning skills with the ability to work with little or no supervision.
• Strong interpersonal and networking skills with the ability to work in a team environment.
• Ability to work under stressful conditions and meet appropriate deadlines as well as the ability to manage a diverse team in a dynamic environment.
• Ability to think through problems for logical solutions and remain calm and professional in stressful situations.
• Able to protect and manage highly confidential and proprietary company information.
• Knowledge of global security trends, best practices, and emerging technologies.
• Good knowledge of MS office, PowerBI will be an advantage.
• Proficiency in systems like Lenel, CCURE 9000, Honeywell, or Genetec.
• Professional certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP) are a plus.
• Flexibility to work various shifts, including nights, weekends, and holidays.