Air Freight Operations Executive

Type: Full-Time

Salary Range: $2,500–$3,500

Availability: Immediate Start

What You Will Be Doing

Shipment Coordination

• Handle end-to-end air import and export shipments across multiple international trade lanes.
• Book with airlines and co-loaders and arrange trucking, pickup and delivery — comparing rates and options on cost, urgency and transit time.
• Arrange back-to-back shipments, transshipments, alternative routings and hand-carry arrangements as operational needs require.
• Manage export cut-offs — ensure cargo is lodged and accepted by the terminal, and close the MAWB on time.
• Track shipment progress against schedule and work with internal ops and warehouse teams on handovers.

Documentation & Compliance

• Prepare and check air freight documentation, including MAWBs, HAWBs, cargo manifests, shipping instructions, transport orders and certificates.
• Verify weighing slips, commercial invoices and packing lists before processing documents.
• Declare import, export, transshipment and hand-carry permits via TradeNet, CCN and airport terminal systems.
• Handle DG cargo declarations, coordinate DG packing with approved third parties, and complete the DGR checklist in line with IATA requirements.
• Send pre-alerts, distribute and file documents so nothing backs up in the admin process.
• Keep shipment, cost and revenue records accurate and current in the company's systems.
• Work within customs, aviation and international trade regulations, company protocols and customer-specific SOPs.

Customer & Partner Communication

• Liaise with customers, airlines, co-loaders, transporters and overseas agents on shipment arrangements and issue resolution.
• Provide proactive status updates and follow up on outstanding operational matters.
• Build and maintain strong working relationships with freight partners and service providers.

Billing & Cost Control

• Obtain vendor quotations and support pricing requests from the sales team.
• Prepare and process shipment billing on time; verify vendor costs, customer charges and supporting documents before invoicing.
• Follow up on billing discrepancies with the relevant parties.
• Ensure job costing is complete and accurate so shipment profitability can be reviewed.
• Escalate accounts where operational demands are consistently exceeding what was quoted.

Other Duties

• Cover for team members when required and support ad-hoc projects assigned by management.