Assistant General Manager

The TownePlace Suites Fort Mill Hotel is looking for an Assistant General Manager to join our team!

Requirements

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Facilitate department meetings to ensure 100% communication throughout all hotel departments
• Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
• Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.
• Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
• Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software for maintaining the Human Resources functions at the property level.
• Recruit, interview, reference, and hire candidates for open positions.
• Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.
• Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.
• Responsibility for all personnel administrative paperwork and documentation.
• Other duties as assigned

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.

What We Offer

• Competitive Compensation: Base salary aligned with your experience.
• Incentives: Annual bonus and potential for new deal commission opportunities.
• Comprehensive Benefits Package.
• 401(k) Program: With company match.
• Relocation assistance.
• We are an Equal Opportunity Employer.