Customer Success Public Sector

🪐 Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

• Ready to help shape the future of work? Your next chapter starts here! 🪐
• At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
• Key responsibilities ✨
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• Pitch platform benefits and perform product demos to drive user and client independence.
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• Anticipate ending projects and provide active support to secure business continuity and renewals.
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• Manage manual operational processes such as quotes, billing, and timesheet validation for non-autonomous clients.
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• Act as the dedicated go-to person for incoming client requests, owning the solution delivery and tracking satisfaction (NPS).
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• Ensure PO upload/consumption and educate clients on autonomous management for smooth invoicing.
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• Apply contract and SLA expertise to master specific client requirements and internal ways of working.
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• Identify operational pain points and collaborate with Ops, Product, and Tech teams to automate and scale solutions.
• About you 🧑‍🚀
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• Strong background in managing complex client relationships, customer experience, and conflict resolution.
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• Commercial acumen with a deep understanding of the business impact of renewals, SLAs, and pipeline management.
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• Advanced proficiency in tools such as Gsheet, Notion, Looker, and AI applications.
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• Native or professional level of English, with a natural capability to train others and perform platform demonstrations.
• How to join the mission? 🚀
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• First call with our Talent Acquisition Manager Claudia to better understand your background and aspirations (30-45 minutes).
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• Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).
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• Home assignment to complete, which will be evaluated to assess your management logic and analytical skills.
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• Final interview with a C-level executive to discuss Malt’s long-term vision.