Client Services Officer - Technical Lead

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

The day to day

The ALS Client Services team work closely with our clients providing quality service in the form of technical and analytical advice as well as facilitating project delivery through effective communication and project management.

Responsibilities include but are not limited to

• Client support and relationship building, including ‘face to face’ client meetings and technical presentations
• Facilitating the resolution of client queries providing detailed technical explanations
• Identifying and working with new and existing clients to increase laboratory analysis revenue
• Project implementation and monitoring ‘managed’ projects through the laboratory
• Provide mentoring and guidance to Rotational Lead staff within the Client Services team

The essentials

To be successful you will require

Bachelor of Science (Microbiology/Chemistry/Environmental or equivalent)

• Ability to meet with key client in support of growing business with ALS
• Strong customer service focus with a drive to go the extra mile
• Proactive ‘can do’ attitude to deliver solutions to our clients
• Commitment to ‘quality without compromise’ in line with our Quality Management System
• Strong organisation and multitasking skills
• Excellent verbal and written communication skills
• Strong proficiency in the use of and ability to learn new computer applications, e.g. Microsoft Excel, Word, PowerPoint and Teams
• Knowledge of Environmental consulting, mining, contaminated land and/or coal seam gas analysis

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

• To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
• How to apply
• Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.