Deputy Manager - TCS (Warranty)

Job Title

EVP 6

Date

27-07-2026

Name

Written by

Birupakshya Panigrahi

Reports to

EVP4

Approved by

Bell Leanne

(Jobholder)

Division/Dept

AMIEO TCS

Approved by

Bell Leanne

(Immediate Superior)

Reference No

Approved by

• AKIMOTO takemi
• (Next level Superior)

1. JOB PURPOSE

Summarise in one statement why this job exists; and how it contributes to the overall mission/objective of the organisation.

Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan’s favour, by collecting concern parts from market and establish root cause for the concern phenomenon

1. ORGANISATIONALCHART

(Only Job Titles)

EVP4- AMIEO TCS

EVP 5

EVP 6

1. PRINCIPLE ACCOUNTABILITIES

List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.

EXPECTED END RESULTS

MAJOR ACTIVITIES

• REGION coverage: EUR
• Approved/rejected 8D warranty parts analysis reports

• Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
• Approve or reject report based on content of 8D WPAR vs Nissan standard
• Provide detailed response to supplier if report is to be rejected

REGION coverage: AMIEO (Africa/India/Europe only)

Claim Analysis & Supplier Chargeback Reporting

Improve supplier chargeback recovery ratio

• Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
• Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
• Study countermeasure details & history
• Benchmark best practices from NSC globally
• Reporting of warranty SCB KPI on monthly basis to management.

REGION coverage: IND

Claim Analysis (GWS Vs NICBS)

Gap Should not be more than è 5% Monthly Monitor & Report.

• Monthly analyse the no. of claims payment
• Validate the claims in NICBS
• Check the GAP & investigate reason & report to IS/IT or NML
• Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned.

• REGION coverage: IND
• Month begin & Month end activity management (End to End Activity)
• Monthly Activity (2 times Process)
• Objection Management à between 2 Process.

• Exchange Rate update/ Email Setting in System. & IS/IT Communication
• Supplier IDs update
• New liability rate update based on latest agreement
• Claim objection management release/hold

1. MAJOR CHALLENGES

• escribe the major challenges you face in carrying out your job, and what you do in order to overcome them.
• Deep data analysis and standardisation of supplier warranty claim data
• Different warranty conditions for different markets

1. KEY INTERACTIONS

Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose?

Internal

External

• AMIEO TCS
• NML CC0
• NMIPL
• ISIT team
• NSC, RBU, Dealers
• External Auditor

1. DIMENSIONS

• List the data which will reflect the scope and scale of activities concerning your job.
• (These should be quantifiable numerical amounts)

KPIs

• WPAR response time
• WPAR coding application

Chargeback Ratio & Amount Recovery

Claim Analysis

Begin & Month End Activity Management

1. SKILLS AND KNOWLEDGE

State the minimum acceptable proficiency for this job . Do not state incumbent-specific information.

EDUCATIONAL QUALIFICATIONS

Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience

RELEVANT EXPERIENCE

• Hands on experience (+6 Yrs) supplier recovery
• Hands on experience in Parts Quality Assurance in OEM or Supplier
• Sound experience on Data Analytics and solution generation
• Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,
• Should have good understanding on dealer/Vendor warranty process and dealer management system

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Good communication skill
• Good know how of Microsoft office to prepare management presentations.
• Good interpersonal skills for interaction with various stake holders
• Good logical thinking

1. APPROVAL

Date

Comments

Date

Job Holder

Immediate Superior

Next Level Senior

This document is the property of Renault Nissan and the information contained herein is confidential

Glossary

Divisions

NMIPL: Nissan Motor India Pvt Ltd RIPL: Renault India Pvt Ltd RNAIPL: Renault- Nissan Automotive India Pvt Ltd RNTBCI: Renault- Nissan Technologies and Business Centre India NML: Nissan Motor Co. Ltd, Japan

Designations

DMD: Deputy Managing Director CMD: Chief Managing Director SVP: Senior Vice President VP: Vice President HOD: Head of Department Deputy HOD: Deputy Head of Department GM: General Manager DGM: Deputy General Manager AM: Assistant Manager

Departments

MDs Office/ MDO: Managing Directors Office TCS: Total Customer Satisfaction PP& PMO: Product Planning and Program Management Office PE: Production Engineering IE: Industrial Engineering PCSCM: Production Control and Supply Chain Management PCC: Parts Consolidation Centre PWT PE: Power Train Plant Production Engineering IMS: Integrated Management System R&A: Reporting and Accounting BSC: Business Scheme Change TQM: Total Quality Management QA: Quality Assurance

• VQA: Vehicle Quality Assurance
• IHQA: In- House Quality Assurance
• FQI: Field Quality Improvement
• FQA: Field Quality Assurance

Terms

GK: Genba Kanri (Shop Floor Management) RTC: Regional Training Centre WTR: Warranty Turnover Ratio APW: Alliance Production Way OEE: Overall Equipment Efficiency QRQC: Quick Response Quality Control SOP: Start of Production CBU: Complete Built Units Kaizen Methodology: Continuous Improvement Activities

Chennai India