Senior Coordinator, Internal Communications - Channel & Analytics Strategy

Role Specific Information

Job Description

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

In this role, you will support the execution of the strategy, governance, and day-to-day operations of our internal communications channels.

What You’ll Do

• Support the company’s internal communications channel strategy, collaborating with content partners to optimize how communications are delivered across channels, including channel selection, structure, user experience, and performance.
• Proactively manage the company’s intranet, enterprise-wide email platform, and digital signage systems, including creating, building, and publishing content across channels while ensuring consistency and accuracy.
• Develop and implement processes and best practices that drive continuous improvement and oversee the governance of communication platforms.
• Support the evaluation, planning, and rollout of new communication channels and tools, including vendor coordination, testing, and implementation.
• Consult and train internal users to effectively develop and maintain internal communication platforms, ensuring ease of use and adherence to best practices.
• Demonstrate strong project management, organization, and the ability to manage multiple priorities effectively.
• Monitor and analyze performance metrics for internal communications platforms to identify trends, gaps, and opportunities.
• Develop dashboards and reports and provide actionable insights to stakeholders to improve engagement and effectiveness of communication strategies.
• Collaborate with internal technology teams to ensure consistent, optimal functionality of the company's communication platforms.
• Manage vendor relationships for the internal communication platforms, ensuring service quality, timely deliverables, and alignment with company needs
• Oversee system enhancements and promptly troubleshoot technical issues to maintain seamless platform operations
• Lead efforts to improve internal communication systems by integrating new technologies and best practices, ensuring the platforms evolve with the company's needs
• Support manager in pre-event coordination, including communication plans, event scheduling, and logistics management.
• Demonstrates the ability to collaborate across cross-functional teams, adapt to changing priorities and technologies, and apply a problem-solving mindset to continuously improve processes and outcomes.
• Additional tasks may be assigned

What Skills You Have

Required

• Bachelor's degree or equivalent experience in related field
• 3+ years of related experience (e.g., internal communications & channel management)
• Experience in channel strategy, platform optimization, and/or digital operations (e.g., intranet, email platforms, employee experience tools, etc).
• Experience supporting analysis of engagement or platform data and translating insights into actionable, data-driven recommendations.

Preferred

• Experience in a retail environment
• Experience with Interact or other similar intranet systems, and Poppulo or similar corporate email systems

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section
• Basic math and reading skills, legible handwriting, and basic computer operation
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
• Ability to learn and comply with all company policies, procedures, standards and guidelines
• Ability to comply with dress code requirements
• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
• Ability to work as part of a team and interact effectively and appropriately with others
• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
• Ability to satisfactorily complete company training programs
• Ability to use a computer for tasks such as communicating, preparing reports, etc.
• Ability to plan, prioritize and monitor activities across business units
• Ability to complete or oversee the completion of assigned projects in a timely manner