Quality Manager

Lucky Saint – Quality Manager

Reporting to: Head of Brewing

The Opportunity

We are looking for a Quality Manager to join the team at Lucky Saint as we continue our mission to become the defining alcohol-free beer , and Quality is everything to the success of this plan ! Working as part of the Brewing Quality and Dispense team, you will be responsible for ensuring every Lucky Saint meets the highest standards of quality, from grain to glass . You will manage and continually improve our Quality Management Systems and work closely with both our internal team and external supply chain partners to build capability and rais e the bar on quality.

Our founder, Luke Boase, launched Lucky Saint in late 2018 with an ambition to change the perception of alcohol-free beer and the drinking experience, worldwide. We are a team who passionately care about the brand and maintaining exceptionally high standards at all touch points of the business. This is a unique opportunity for someone who is passionate about outstanding beer quality, curious, entrepreneurial, commercial and excited to spearhead a revolution in the industry with us .

A day in the life in this role

No two days are the same. One morning , you could be reviewing the latest quality data from our brewing partners, ensuring products conform to specification and identifying trends and opportunities for improvement . You may then review any new quality - related complaints , investigating them through to resolution , and prepare samples for our internal Sensory Panel to taste later in the day.

On another day , you could be working alongside our brewing partners to implement process and quality improvements , or spend ing time out in trade with our Beer Dispense Technicians to support customers and monitor quality . You will also s pend time with our On Trade team, building their knowledge and capability in beer quality and working together to ensure every pint of Lucky Saint tastes outstanding .

This is a Hybrid role with regular travel to our brewing partners and suppliers . You will be expected to travel to our home at the Lucky Saint pub in Marylebone, London, at least once per week . T ypically expect to be travelling to brewery and supplier sites between 10 - 3 0% of the time.

Key Responsibilities

Quality Management System : Own and continuously improve the Lucky Saint Quality Management System to define and control quality .

• Develop and maintain controlled technical quality standards , process docu mentation and specifications for our end-to-end brewing, packaging and technical supply processes .
• Develop and implement risk-based QA sampling plans across the supply chain and On Trade .
• Develop and implement supplier auditing schedules and protocols.
• Ensure compliance with all relevant food safety, quality and regulatory requirements.

Quality KPI Management : Lead the monitoring, reporting and continuous improvement of our Quality KPIs.

• Monitor, investigate and resolve c ustomer and consumer quality complaints . Identify root cause s using recognised problem-solving methodologies.
• Lead and administer the internal Lucky Saint Sensory Panel.
• Manage product conformance to specification with our brewing partners.
• Analyse, interpret and communicate Quality KPI performance to drive informed decision-making.
• Identify , prioritise and deliver quality improvement initiatives across the end-to-end supply chain.

Quality and Capability Development: Support the wider internal team and our external partners to rais e the bar on quality.

• Build strong working relationships with our suppliers, partnering with them to drive continuous quality improvement through KPI reviews and audits.
• Work closely with our On Trade team to build their capability and develop Quality standards and protocols for enhancing quality in the On Trade.
• Trial and Change M anagement – Support the delivery of quality and efficiency improvements in our breweries through robust trial management . E nsur e success criteria are clearly set and managed through to implementation.
• New Product Development – Support the team with delivery of new innovations, ensuring quality criteria are understood and signed off to deliver a successful launch.
• Technical Innovations – Identify and lead technical innovation projects that improve product quality, process capability or consumer experience.
• Risk Management - Conduct risk assessments and implement preventative quality controls across products, processes and suppliers.
• Champion a culture where quality is everyone's responsibility.

Who you are – it would be great if you

• S trong technical understanding of Quality Management principles, demonstrated through previous experience of managing quality with in FMCG .
• Minimum of 3 years of experience working within an industrial brew ery environment, including experience of P ackaging and On Trade operations.
• A t echnical brewing related qualification is preferred , e.g. Level 4 Brewer Apprenticeship, CIBD General Certificate or Diploma in Brewing.
• Passionate about producing exceptional-quality beer.