Program Manager, Client Success Management

Job Title

Program Manager, Client Success Management

Job Description

Responsible for ensuring client satisfaction and project success. Key Job Functions

• Project Management
• Effectively manage projects through all phases, with support from team members
• Collaborate effectively with project team members across functions
• Coordinate with and manage the output of vendors/ external partners
• Perform quality control functions on survey/research data, ensuring minimal/no errors
• Drive operational process improvement and innovation
• Client Management
• Proactively provide updates and constantly communicate with clients on program status for continued engagement
• Provide ongoing consultation to clients

Contribute to best practice development and download of best practices to clients

Location

MYS Work-at-Home

Language Requirements

English, Malay (Required)

Time Type

Full time