Customer Success Manager - TSD

🚀 Customer Success Manager (Remote, United States)

Join Pax8 as a Customer Success Manager and play a pivotal role in helping partners and customers unlock greater value from technology while driving retention, growth, and long-term success across the United States.

Shape the Future of Customer Success

This is an opportunity to be at the forefront of Pax8’s evolving technology distribution ecosystem, owning the full customer lifecycle from onboarding through renewal. You'll have the autonomy to build trusted relationships, influence adoption strategies, and make a measurable impact on customer outcomes. As Pax8 continues its journey as an AI-enabled, cloud-first organization, you'll grow alongside innovative technologies and help customers realize their full potential through smarter solutions.

A Culture Built on Innovation and Partnership

At Pax8, we believe success is built through meaningful relationships, curiosity, and continuous innovation. We foster an environment where people are empowered to think differently, challenge convention, and put the customer at the center of every decision. You'll collaborate with passionate teams who are committed to elevating partners, simplifying technology, and creating exceptional experiences.

What You'll Be Doing

✨ Lead Customer Onboarding

• Guide customers and partners through a seamless onboarding experience that accelerates value realization and platform adoption.

📈 Drive Adoption & Customer Health

• Monitor customer engagement, identify risks early, and develop proactive success plans that improve retention and satisfaction.

🔄 Own Renewals & Expansion

• Manage the complete renewal lifecycle while identifying opportunities to deepen customer adoption and expand solution usage.

🤝 Build Trusted Relationships

• Become a strategic advisor to customers, technology partners, and channel stakeholders by understanding business goals and delivering value-focused guidance.

🛠️ Coordinate Escalations

• Act as a central point of ownership for customer challenges, ensuring effective communication, resolution, and ongoing partnership.

📊 Utilize Data for Better Outcomes

• Leverage customer insights, health metrics, and platform data to drive informed decisions and support business growth.

🌎 Represent Pax8

• Engage with customers, partners, and industry stakeholders through events, programs, and strategic initiatives that strengthen long-term relationships.

The Impact You'll Make

Your work will directly influence customer retention, recurring revenue growth, and the overall customer experience within a rapidly expanding channel ecosystem. By helping customers achieve success, you'll contribute to stronger partnerships, increased platform adoption, and sustainable business growth for both Pax8 and our partners.

What We're Looking For

We're seeking someone who combines customer advocacy with commercial awareness and enjoys solving complex challenges in a fast-moving environment. Successful candidates will bring:

• Demonstrated success managing customer relationships, renewals, account growth, or lifecycle programs within SaaS, cloud, technology, or distribution environments.
• Proven experience driving measurable customer outcomes including retention, adoption, and revenue expansion.
• Strong understanding of customer success methodologies and customer lifecycle management.
• Experience utilizing CRM and customer success platforms to manage pipeline activities, customer health monitoring, forecasting, and reporting.
• Ability to identify and nurture expansion opportunities while maintaining a customer-centric mindset.
• Knowledge of cloud technologies, productivity solutions, cybersecurity, infrastructure, or related technology categories.
• Exceptional communication, presentation, and relationship-building capabilities.
• A proactive, resilient, and highly organized approach with a passion for delivering outstanding customer experiences.
• Understanding of indirect sales channels, partner ecosystems, or technology advisory environments is highly desirable.

Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions