Process Associate

Responsibilities

• Contact healthcare providers via phone, fax, email, or web portals to request medical records.
• Follow up on pending requests to ensure timely receipt of required documentation.
• Verify the completeness and accuracy of received medical records.
• Maintain detailed records of retrieval activities and status updates in client systems.
• Communicate with provider offices and internal teams regarding record status and discrepancies.
• Ensure compliance with HIPAA, client policies, and data privacy regulations.
• Meet daily productivity, quality, and turnaround time targets.
• Escalate unresolved issues, missing records, or provider concerns as appropriate.
• Perform data entry and document management activities with a high level of accuracy.
• Support process improvements and operational initiatives as required.