Key Account Advisor

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Key Account Advisor

Working Model: Hybrid (2-3 days in the office)

Location: Pretoria, South Africa

Purpose of the Role

• Deliver a dedicated, proactive and high-quality service to customers, internal stakeholders and external clients.
• Act as the primary point of contact for Key Account, Global and International clients, while supporting other BSI hubs where required.
• Ensure timely and effective communication with customers throughout the audit planning and delivery process, in line with established communication protocols.

Key Responsibilities & Accountabilities

• Onboard new customers and accurately maintain customer and application data across BSI systems and program-specific platforms.
• Act as the central point of contact for nominated accounts, providing end-to-end planning, scheduling and administrative support throughout the annual audit cycle.
• Collaborate closely with Sales, Operations, Program Scheme Managers and Key Account teams to ensure seamless service delivery before and after sales.
• Plan, schedule and coordinate audit resources, ensuring competent, compliant and cost-effective delivery.
• Manage audit schedules, diary changes and rebookings, applying cancellation policies where appropriate while considering business impact.
• Proactively identify resource gaps and escalate where necessary.
• Arrange travel and accommodation in line with the business travel policy.
• Drive planning performance by managing booked days, supporting delivery GP, resolving unbooked jobs and achieving planning KPIs.
• Ensure audit reports, certificates, workflows and customer requests are completed accurately and within agreed service levels.
• Create Sales Orders and ensure the timely closure of jobs within the relevant systems.
• Maintain regular communication with customers, including planning customer visits, providing progress updates and participating in customer review meetings.
• Monitor customer satisfaction, respond to customer feedback and escalate issues where appropriate.
• Produce accurate reports, expense claims and other business documentation within agreed timescales.
• Support business projects and collaborate with other BSI offices to deliver an outstanding customer experience.

​ Knowledge, Skills & Experience

• Strong customer service skills with the ability to build relationships and communicate effectively with stakeholders at all levels.
• Experience in planning, scheduling, customer service or account coordination within a fast-paced environment.
• Excellent organisational skills with the ability to prioritise multiple tasks and meet tight deadlines.
• Strong attention to detail and accuracy when managing customer information and administrative processes.
• Commercial awareness with the ability to support cost-effective planning and resource utilisation.
• Proficient in Microsoft Office and comfortable using business systems.
• Good understanding of South African geography to support efficient planning.
• Experience with SAP, PG and the Assurance Portal would be advantageous.
• Previous experience in third-party audit planning would be advantageous.

Language Requirements

• Business-level English is essential.
• Additional language skills would be an advantage.

#LI-SC3
#LI-Hybrid

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.