Customer Service Supervisor

What You Can Expect

• Work closely with Operations Manager to handle customer's requirements and proactive to propose solution or option.
• Maintain warehouse operations smooth.
• Respond to interested parties in a timely manner with effective comunication skills.
• Support management to meet operational KPI.
• Monitor subcontractor performance and ensure compliance with company quality procedures.
• Monitor the service quality and asset utilization of the warehouse.
• Evaluate and review existing procedure & warehouse operation.
• Propose improvement action plans on layout, stock level and operational processes, regularly review and adjust per need.
• Implement dynamic management of warehouse, make statistics to timely reflect In & Out status, overstocking, backlogs and dead stock, analyze to provide a basis for decision-making.
• Assess the storage differences between the system and the actual warehouse operation against the defined stock level.
• Provide suggestions to improve the accuracy of management plans.
• Collaborate with managers to enhance operational efficiency and customer satisfaction.
• Manage any escalated queries and provide support to the customer service team.
• Other ad-hoc assignments from Management.

What You Bring

• Diploma or above, majoring in warehouse management, customer service, or relevant field.
• 3 years or above related experience.
• A dvanced ERP skills in warehouse management.
• Candidates with working experience in fashion clothing and automatic robotic warehouse is a plus.
• Proficient in MS Office.
• Good in English and Cantonese.
• Candidates with less experience will be considered as Assistant Warehouse Supervisor.