Loan Advisor

JOB SUMMARY

Assist applicants with verifying eligibility and processing of loan request.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Review, determine qualification and Process loan applications
• Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services
• Review loan agreements to ensure that they are complete and accurate according to policy
• Correspond with applicants to improve application and respond to questions about the process
• Update documentation as and when requested
• Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.
• Develop good product knowledge and use it to resolve issues
• Maintain performance standards of the company
• Maintain current product knowledge by using available resources post training
• Adhere to stated policies and procedures of the Company
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

EDUCATION AND EXPERIENCE

• Minimum 3 CXC passes including English A
• Aptitude for multitasking (work with multiple interfaces)
• Prior call center experience a plus
• Must be willing to work onsite
• Must be flexible to work any 5 days between Monday to Saturday - (Saturdays are Mandatory) and or public holidays
• Must be willing to work a schedule between 6:30 am to 10:00 pm

SKILLS NEEDED

• Very good written and oral communication skills
• Excellent persuasive skills
• Results orientation
• Ability to think critically
• Detail orientation

Assertiveness

Must be analytical

Team Player

Innovative & strategic

Tenacity

Openness to constructive criticism