Customer Experience Representative (Pharmacy)

ROLE SNAPSHOT

• Entry-level, high-volume front-line role supporting TelyRx patients over phone, email, and chat — answering
• medication and account questions, resolving routine order/refill issues, and documenting every interaction in the
• CRM under direct supervision.

IDEAL CANDIDATE PROFILE

Must-Have

• High school diploma or equivalent
• Strong verbal & written communication
• Comfortable navigating multiple systems (CRM/ticketing)
• Customer-focused, calm problem-solver
• Follows scripts, workflows & compliance guidelines
• Thrives in a fast-paced, high-volume queue

Bonus Experience (Prioritize)

• ★ Sales or upsell/cross-sell experience (retail, call
• center, or telehealth)
• ★ Health insurance, pharmacy benefits (PBM), or
• medical billing background (medical terminology)
• ★ Prior call center or high-volume customer service
• experience
• ★ Familiarity with CRM/ticketing platforms (Hubspot,
• Salesforce, etc.)
• ★ Bilingual English/Spanish