Senior Product Manager

About Faro Health

• Faro Health is transforming how clinical trials are designed. Our platform combines
• structured clinical data, advanced analytics, and artificial intelligence to help life sciences
• organizations design higher quality studies, reduce development costs, and accelerate the
• delivery of new therapies to patients.
• We believe the future of clinical development is built on intelligent software that augments
• human expertise. Our products help clinical scientists, medical writers, clinical operations
• teams, and data managers make better decisions faster while maintaining transparency,
• trust, and regulatory compliance.
• Faro is a mission driven company seeking exceptional people who are passionate about
• improving patient outcomes through technology. We offer competitive compensation,
• generous benefits, flexible work arrangements, and a collaborative culture focused on
• innovation and continuous learning.

Role Overview

• As a Senior Product Manager, you will own a strategic product area and be responsible for
• defining its vision, roadmap, and execution from discovery through launch.
• You will work closely with Engineering, Data Science, Product Design, Clinical Subject
• Matter Experts, and customers to build products that solve meaningful problems across the clinical development lifecycle. Rather than simply delivering features, you will design
• workflows that combine structured data, artificial intelligence, and expert review to improve how customers create, review, and optimize clinical studies.
• This role requires strong product judgment, customer empathy, and the ability to navigate
• ambiguity while balancing business goals, technical investment, and customer needs. You
• will be expected to independently lead initiatives, influence product strategy, and deliver
• measurable customer outcomes.

Responsibilities

Product Strategy

• Own the strategy, roadmap, and execution for a major product area.
• Identify customer problems through interviews, workflow analysis, product analytics, and market research.
• Translate customer needs into product strategies and prioritized roadmaps.
• Define product success metrics and use data to continuously improve customer outcomes.
• Balance customer value, technical complexity, and business priorities when making product decisions.

AI Product Development

• Design intelligent product experiences that use structured data, large language models, retrieval systems, and automation to improve customer workflows.
• Partner with Data Science and Engineering to define AI capabilities including:
• Large Language Models
• Retrieval Augmented Generation (RAG)
• AI agents
• Workflow automation
• Prompt orchestration
• Structured content generation
• Define product requirements for AI capabilities, including evaluation criteria, quality metrics, confidence thresholds, and customer feedback mechanisms.
• Ensure AI generated outputs are transparent, explainable, and aligned with customer expectations and regulatory requirements.

Customer Discovery

• Develop a deep understanding of clinical development workflows and customer challenges.
• Map complete customer journeys and identify opportunities to simplify complex workflows.
• Validate concepts through customer interviews, usability testing, and prototype evaluations.
• Partner with customers throughout product development to ensure solutions solve real problems.

Product Delivery

• Work closely with Engineering, Design, and Data Science throughout the product development lifecycle.
• Lead product planning, backlog prioritization, release planning, and customer adoption activities.
• Clearly communicate priorities, tradeoffs, and progress to executives and cross functional stakeholders.
• Ensure product releases deliver measurable customer and business value.

Product Analytics

• Define and monitor key performance indicators including adoption, engagement, customer satisfaction, workflow efficiency, and AI quality.
• Use experimentation and product analytics to improve product performance.
• Develop evaluation frameworks that measure both product quality and customer impact.

Leadership

• Mentor Associate Product Managers and contribute to product management best practices.
• Foster strong collaboration across Engineering, Design, Clinical SMEs, Commercial, and Customer Success.
• Champion a culture of customer focus, experimentation, accountability, and continuous improvement.

Qualifications

Required

• Bachelor's degree in Computer Science, Engineering, Life Sciences, Business, or a related discipline.
• 5+ years of product management experience building enterprise software or SaaS products.
• Demonstrated success leading products from discovery through commercial launch.
• Strong customer discovery and product strategy experience.
• Experience defining product roadmaps and prioritizing across multiple initiatives.
• Excellent written and verbal communication skills.
• Strong analytical and problem solving abilities with a data driven approach to decision making.
• Proven ability to influence cross functional teams without direct authority.

Preferred

• Experience building products that incorporate artificial intelligence or machine learning.
• Familiarity with technologies including:
• Large Language Models - Claude, ChatGPT
• Retrieval Augmented Generation
• AI agents
• Semantic search
• Vector databases
• Prompt engineering
• Experience partnering with Data Science teams to deliver AI capabilities into production.
• Experience defining AI quality metrics and evaluation frameworks.
• Experience working in life sciences, healthcare, or other regulated industries.
• Familiarity with cloud platforms, APIs, and modern data architectures.

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What Success Looks Like

During your first year you will

• Successfully deliver strategic product capabilities that improve customer outcomes.
• Launch AI capabilities that simplify complex clinical workflows while maintaining customer trust.
• Increase product adoption, engagement, and customer satisfaction through measurable improvements.
• Establish clear success metrics for your product area and use them to guide future investment.
• Become a trusted product leader across Engineering, Design, Data Science, Clinical SMEs, and Commercial teams.

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Leadership Expectations

Senior Product Managers at Faro are expected to

• Think strategically while remaining close to customer problems.
• Make sound product decisions in ambiguous situations.
• Build strong partnerships across Engineering, Design, Data Science, and Clinical teams.
• Use customer feedback and product analytics to guide decisions.
• Communicate clearly with both technical and business audiences.
• Take ownership of outcomes, not just feature delivery.
• Continuously learn and apply emerging technologies where they create meaningful customer value.

Compensation

Annual Salary

The expected salary range for this position is $152,000 - $179,000, depending on experience, skills, and location.

Equity

In addition to this position’s salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
• Training & Development Reimbursement
• Hybrid Work Environment
• Peer-to-peer bonus program
• Company/department outings and events
• Stock Option Plan
• Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine