IT Desktop Support - Entry Level

• Job Summary: The Information Systems (IS) Analyst supports the Senior IS Analyst in maintaining
• and enhancing the organization's information systems infrastructure. This role focuses on
• ensuring reliable and efficient IT operations that support the firm’s manufacturing, quality, and
• business functions. The IS Analyst will provide frontline technical support, assist with hardware
• and software installations, and contribute to routine system maintenance and inventory
• management.

Requirements

Duties and Responsibilities

• Provide basic hardware and software support to end users.
• Install and configure standard hardware peripherals and software.
• Handle initial setup of workstations for new employees.
• Manage routine system maintenance tasks.
• Provide telephone, in-person, and online support to end-users.
• Assist with maintaining inventory of IT equipment and licenses.
• Document common issues and solutions.

Required Qualifications

• Associate degree in information technology or equivalent experience.
• 1-2 years of technical support experience.
• Knowledge of Windows operating systems and Microsoft Office.
• Basic networking knowledge.
• Strong customer service skills and communication abilities.
• Ability to work independently and prioritize tasks.

Physical / Mental Demands

• Working conditions are normal for an office environment with no abnormal risks or hazards.
• Physical activity includes sitting, walking, standing, pulling, grasping, bending, squatting, reaching above shoulders and lifting up to 40 pounds.
• Work may require weekend and evening work.
• Must be able to work under stress and in a fast-paced environment.
• Must be alert, able to concentrate, and use good judgment.
• Must be able to drive an automobile for short and long distances.