M82A0: Manager Human Resources Service Center

What can you expect as a FedEx team member?

• Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Company

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City

Hyderabad

Scheduled Weekly Hours

48

Worker Type

Regular

Posting Start Date

31-Jul-2026

Posting Close Date

29-Nov-2026

Job Family

FXE-MEISA: Manager Human Resources Service Center

Position Summary

Key Responsibilities

• Manage and oversee enterprise learning delivery operations and capability assessment activities across all FedEx functions, ensuring tight alignment with business strategy and priorities.
• Define and establish learning and skills requirements for diverse employee populations, including frontline, operational, leadership, and corporate audiences.
• Lead and coordinate enterprise and leadership learning needs assessments to identify capability gaps and prioritize strategic development initiatives.
• Establish and govern the processes, frameworks, and standards for needs analysis, audience segmentation, and delivery prioritization.
• Drive data-informed decision making through the utilization of learning analytics, workforce capability insights, and skills trend analysis.
• Collaborate with learning design, digital HR, and external vendors to implement effective, scalable, and modern learning delivery models.
• Monitor the effectiveness of learning delivery programs through performance metrics, stakeholder feedback loops, and operational KPIs.
• Champion continuous improvement and innovation in learning delivery practices, leveraging digital tools, automation, and AI-enabled learning solutions where appropriate.

Knowledge & Experience

• Broad expertise in enterprise learning delivery, training governance, and learning needs analysis.
• Proven experience aligning learning and skills strategies to business objectives, operational priorities, and workforce transformation initiatives.
• Strong understanding of learning operations, audience segmentation, and scalable delivery models across multiple workforce populations.
• Experience working with enterprise learning technologies, digital HR platforms, LMS, and skills intelligence solutions.
• Experience leveraging learning metrics, workforce analytics, and insights to improve program effectiveness and workforce readiness.

Key Skills

• Experience Design
• Service Management
• Digital HR Tools
• Continuous Improvement
• Operational Agility