Collection Specialist

Primary Objective

Deliver unparalleled service providing responsiveness, expertise, customization, and reliability. Create an overall positive experience for the customer with thorough communication and reporting capabilities to ensure timely delivery, inventory managements, and problem-solving capabilities.

ROLES AND RESPONSIBILITIES

• Provide unparalleled service internally and externally
• Work closely with internal departments to effectively resolve account issues
• Manage all department calls and email inquiries and requests
• Contact customers by phone and email regarding past due accounts
• Accurately document all customer interactions, commitments, and account updates
• Process customer payment requests
• Build positive customer relationships by handling difficult conversations professionally
• Prepare reports on collection activities, aging accounts, and account status for management team’s weekly review
• Maintain confidentiality of customer financial information

Requirements

QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent
• Strong verbal and written communication skills
• Negotiation and conflict resolution
• Attention to detail and accuracy
• Time management and organization
• Problem solving and critical thinking
• Proficiency in Microsoft Office (Outlook, Excel, Word) and financial software systems
• Previous experience in collections, accounts receivable, and customer service