Laboratory Technologist, Technical Specialist, Training

Laboratory Technologist, Technical Specialist, Training

General Summary

Responsible to develop and implement specialized training programs for QualTex Laboratories. Deliver hands-on training for employees utilizing highly complex instrumentation and processes. Maintain training documentation to meet all regulatory requirements. Maintain high level of knowledge of all Standard Operating Procedures (SOPs) and training documents required to perform effectively. Maintain effective communication with internal and external customers.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

• Competently perform all assigned departmental duties. May include specialized support in the Training area that includes: Develop training objectives, curriculum, strategies, policies, and programs. Provide hands-on training for QualTex Laboratories employees. Attend advanced vendor training to recognize unusual results/outcomes and resolve discrepancies. Develop on-site training programs for entry and intermediate level laboratory staff. Complete training documentation in accordance with regulatory requirements. Assist in developing, planning, and conducting training enhancements.
• Evaluate laboratory testing processes; recognize and resolve unusual problems.
• Operate laboratory equipment utilizing established protocols and within quality control limits.
• Maintain strict adherence to Standard Operating Procedures (SOPs).
• Prepare and maintain correspondence, reports, and records as needed.
• Perform computer data entry.
• Commit to and embrace the mission, vision, and core values of QualTex Laboratories: Positive work attitude Respect for co-workers and management staff Excellent customer service [for both internal and external customers]Adherence to all safety, regulatory, and quality requirements Continuous improvement
• Maintain testing competency in the areas assigned to train.
• Participate in continuing education and attend meetings as required.
• Participate in team oriented work projects for the development and implementation of validations, process improvements, Standard Operating Procedures (SOPs) and training documents.
• Work closely with the laboratory Directors, Managers and staff.
• Performs testing and other duties as assigned.
• Assist in other areas as directed.

Performs other duties as assigned.

Non-Essential Tasks

• Aid other departments as needed.

Education

Required Minimum Education

Requires a Bachelor’s Degree from an accredited four-year college or university.

Preferred Education

Licenses and/or Certifications

• Valid United States Driver’s License
• US Passport preferred
• MLS (ASCP), MLT (ASCP), or equivalent preferred

Experience

Required Minimum Experience

• Requires two or more years of laboratory experience.

Preferred Experience

• Prefer training experience.

Experience Exception to Education

Knowledge

If you would like to see a list of Knowledge, Skills or Abilities, please let us know and we can send you a list to look through.

• Must have knowledge of business process analysis and industry/functional best practices.
• Must have knowledge of the application development lifecycle.
• Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

• Must be able to train laboratory personnel.
• Must be able of developing technical training materials.
• Must be capable of performing technical activities, evaluating processes, and preparing reports within the area of specialization.
• Must maintain competency in specialty skills.
• Must have excellent written and oral communication skills.
• Must have strong computer skills.

Abilities

• Must be able to correctly interpret process outcomes and perform high level troubleshooting.
• Must be neat in appearance and well groomed.
• Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
• Must be able to keep information confidential.
• Must work well independently and as a team member.
• Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports.
• Must perform well in repetitive work situations.

Working Environment & Travel Requirements

Help guide for this section

Please choose one of the six following options -

Works in a well-lighted air conditioned and heated laboratory/department. May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May have bodily exposure to refrigerator/freezer temperature, especially hands and face. May be required to work any time of the day, evening or night during the week or weekend. Occupational Exposure Assignment - Category I

Works in a well-lighted air conditioned and heated laboratory/department. Laboratory consists of complex setting with robotic instrumentation. May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May have bodily exposure to refrigerator/freezer temperature, especially hands and face. May be required to work any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category I

Works in a well-lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category I

Works in a well-lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category II

Works in well-lighted, air-conditioned and heated vehicle or office environments, but may work in confined spaces and non-climate controlled conditions. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category II

Work involves strenuous physical activities of various kinds with continuous exposure to hazardous substances, potentially dangerous situations, unpleasant work conditions such as exposure to unpleasant odors or adverse weather conditions. Physical demands may include strenuous physical activity. May be required to work any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category II

Working Environment & Travel Requirements

Works in a well-lighted air conditioned and heated laboratory/department. May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May have bodily exposure to refrigerator/freezer temperature, especially hands and face. Will work extended hours during peak periods. May be required to work any time of the day, evening or night during the week or weekend. Occupational Exposure Assignment - Category I

Physical Requirements

• Must be able to drive on behalf of the organization. Will sit, stand, walk, and bend during working hours.
• Requires normal or corrected vision and hearing corrected to a normal range.