Product Owner

About Plume

Plume is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.

About the Role

As a Product Owner at Plume, you will serve as the tactical engine who translates strategic vision into well-executed software features that directly improve the healthcare experience for trans lives.

Every day, you will refine the backlog, guide cross-functional teams through execution, and serve as an empathetic, high-EQ connector who navigates delivery friction and team dynamics with composure. You will feel most confident in high-velocity, collaborative environments where you prioritize getting it right over being right to ensure seamless execution.

This mid-level role requires hands-on software delivery experience, a strong grasp of software delivery principles, and a deep, authentic commitment to serving those in the TGNC community. In this role, you will hone your delivery mastery and cross-functional leadership within a fast-scaling, mission-driven healthtech organization.

Responsibilities

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Create clarity for teams by turning complex healthcare requirements, operational needs, and cross-functional feedback into clear, actionable paths forward for engineering and design teams.

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Own and refine the product backlog , ensuring user stories, acceptance criteria, and edge cases are meticulously defined for development teams.

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Lead daily Agile delivery ceremonies , including planning, backlog refinement, standups, and retrospectives using Agile frameworks.

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Translate high-level product strategy and operational feedback into actionable, well-structured technical requirements and workflows.

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Build trust across cross-functional teams (Engineering, Design, Marketing, Clinical Operations, and Care Coordinators) as a high-EQ connector who resolves conflicting priorities with equanimity.

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Manage feature delivery timelines and release schedules to maintain a predictable, high-velocity output across the team.

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Leverage data to tell compelling stories that drive objective decision-making, using usage metrics, operational analytics, and bug reports to inform feature triage, backlog prioritization, and cross-functional trade-offs.

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Monitor sprint metrics , delivery velocity, bug counts, and release health to identify bottlenecks and drive continuous process improvement.

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Incorporate continuous user feedback , usability testing findings, and operational analytics into sprint iterations with a growth-mindset approach.

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Communicate transparently with internal stakeholders regarding release timelines, delivery risks, and feature scope changes.

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Ensure all delivered digital tools and feature updates strictly comply with healthcare regulations (HIPAA) and patient data privacy standards.

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Drive operational efficiency by standardizing user story templates, acceptance criteria formats, and sprint documentation in Jira and Confluence.

Must-Have

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A genuine passion for leveraging product delivery to transform healthcare access for trans lives

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3–5+ years of hands-on experience as a Product Owner, Delivery Lead, or Senior Business Analyst, with a track record of driving software features across the finish line.

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Solid understanding of Agile frameworks (Scrum/Kanban), story writing, acceptance criteria definition, and delivery execution.

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A collaborative mindset focused on getting it right, not being right . Demonstrated ability to communicate effectively, build trust, and manage challenges with equanimity.

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Proven ability to write clear, user-facing release notes and comprehensive how-to guides to support feature launches and drive internal/external adoption.

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An open, adaptable attitude that views feedback, edge cases, and changing requirements as opportunities to learn and iterate.

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Demonstrated experience working with 3rd-party API integrations and a strong technical understanding of backend vs. frontend concepts ( hands-on coding or HTML/CSS writing is not required ).

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Proficient with Jira, Confluence, G Suite, Google Data Studio.

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Strong verbal and written skills, with the ability to articulate technical details clearly to non-technical stakeholders.

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High precision in writing user stories, testing edge cases, and ensuring requirements are unambiguous for engineering teams.

Nice To Have

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• Certified Scrum Product Owner (CSPO) or equivalent Agile delivery certification.
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• Previous experience working within a fast-paced healthtech or DTC startup environment.
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• Direct experience working with or within the LGBTQIA+ community.
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• Working knowledge or proficiency in SQL for self-serve database querying, data analysis, and validating platform behavior.
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• Experience analyzing conversion funnels and product metrics using tools like Looker, Google Analytics, or Big Query.