Care Coordinator

About Plume

Plume is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.

About the Role

At Plume, we envision a member experience that provides thoughtful, expert, timely, and gender-affirming care that celebrates and enhances the quality of life for every trans person. As a Care Coordinator, you are the patient's first point of contact. You ensure excellent patient care and satisfaction within a fully remote, telehealth environment, reporting directly to our Care Coordinator Manager.

This work is profoundly personal and heart-driven, so we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment that is filled with purpose and camaraderie.

Responsibilities

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• Answer current and prospective patient questions.
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• Triage inquiries to the appropriate medical staff across multiple platforms.
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• Ensure accurate data flow across platforms.
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• Troubleshoot patient technical problems within the internal dashboard system.
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• Help support our members' labs, pharmacy, and other resource needs.
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• Assist members with vulnerable mental health through safety planning and intervention.

Must-Haves

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• A strong understanding and appreciation for the trans experience and a desire to increase access to gender-affirming care.
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• 2+ years in a customer service role with a demonstrated history of excellent customer/patient/member service.
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• Great attention to detail in addition to data management and data entry skills.
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• Respectful and empathetic written and verbal communication.
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• Basic computer skills and comfort with learning new computer systems.
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• Comfortable interfacing with patients and colleagues within a fully remote environment.

Compensation

• $60,000 Annual Salary