Director - Emergency Center

Direct and supervise functions and activities for Emergency Center, Urgent Care, and Trauma Services at multiple sites; interpret and implement policies, procedures, standards and regulations to personnel, patients, medical staff, public.

Description

Lead Emergency Care for a Region

Phoebe Putney Memorial Hospital (PPMH), Southwest Georgia’s premier regional medical center, is seeking an accomplished and visionary Director of the Emergency Center to provide strategic, operational, and clinical leadership for one of the region’s most advanced emergency and trauma programs. PPMH is a leading healthcare organization serving communities across Southwest Georgia and is home to the region’s only Level II Trauma Center and a Level II Emergency Cardiac Care Center.

This is an exceptional opportunity for a dynamic nursing and healthcare leader who is passionate about patient-centered care, operational excellence, employee engagement, and advancing emergency services in a high-acuity environment.

The Director of the Emergency Center is responsible for the overall leadership, direction, and performance of emergency department operations. This leader will oversee clinical quality, patient experience, throughput, staffing, financial performance, regulatory compliance, and strategic growth initiatives while fostering a culture of accountability, collaboration, and excellence.

Reporting to the ACNO, the Director will partner closely with physicians, nursing leaders, ancillary departments, and executive stakeholders to ensure the Emergency Center consistently delivers outstanding outcomes and exceptional patient care.

Key Responsibilities

• Provide strategic and operational leadership for all Emergency Center activities.
• Direct day-to-day clinical and administrative operations for a high-volume emergency department.
• Ensure delivery of safe, high-quality, evidence-based patient care.
• Develop and execute initiatives to improve patient flow, capacity management, and ED throughput.
• Lead workforce planning, recruitment, retention, succession planning, and staff development efforts.
• Monitor and improve key performance indicators including:
• Patient experience
• Door-to-provider times
• Length of stay
• Left Without Being Seen (LWBS)
• Clinical quality outcomes
• Manage departmental budgeting, productivity, labor management, and resource allocation.
• Ensure compliance with DNV standards, CMS regulations, state requirements, and hospital policies.
• Collaborate with physician leadership and multidisciplinary teams to support organizational goals and strategic initiatives.
• Promote a culture of safety, accountability, innovation, and continuous improvement.

Qualifications

Required

• Bachelor’s degree in Nursing (BSN).
• Current Registered Nurse (RN) license in Georgia or eligibility for licensure & AHA BLS.
• Progressive leadership experience within Emergency Services.
• Demonstrated success leading large teams in a complex acute-care environment.
• Strong knowledge of emergency department operations, quality metrics, regulatory requirements, and budget management.

Ideal Candidate Profile

The successful candidate will be

• A visible and engaged leader.
• An effective communicator who fosters trust and collaboration.
• Data-driven with a focus on measurable outcomes.
• Passionate about employee development and culture.
• Skilled in change management and process improvement.
• Committed to delivering exceptional patient and family experiences.