Ecommerce Key Account Manager

[Job Description]

B2B2C strategy

• Plan and execute effective eCommerce strategies
• Proceed and implement sales programs designed to improve sales volume achievement
• Proceed and implement the eBusiness model
• Deploy industry best practices by integrating and driving sales to responsible eCommerce platforms

Account Management

• Daily operation of order, shipping, billing to optimize customer operation experience.
• Collaborative forecasting
• Customer complaint
• Ensure correct reconciliation and rebate calculation and related financial figures
• Work as strategic partner to ensure the sales volume achievement cross responsible eCommerce platforms
• Maintain and develop close relationship with responsible eCommerce platforms

Reporting

• Create impactful reporting and work with key stakeholders to ensure the insights drive action and better decision making
• Regular monthly and milestone reporting, following the defined timing, content, and quality requirements.
• Follow the company standard reporting requirement to provide inputs on time with right quality.

Project Management

• Build high-effective relationship with responsible EC platforms and be familiar with the platform operation mode and be sensitive to business intelligence of industry/platform/competitors.
• Responsible of trading plans and promotional calendar for B2B2C - linked to campaign calendar and focusing on key events and trading periods.
• Be able to lead and execute eCommerce project/initiatives to secure the achievement of company target
• Be able to inspire cooperation and coach the junior team members to achieve the business goal
• Any ad hoc project assigned by management team

Team Management

• Set clear vision and goals for the team to ensure target achievement
• Engaging and motivating the team to achieve a high involvement in the day-to-day operations
• Team developing & regular performance review

Collaboration

• Balance the development with other channels
• Encourage the cooperation with multifunction

Others

• Other ad hoc tasks assigned by supervisor
• Other Project initiation and implementation

[Job Description]

B2B2C strategy

• Plan and execute effective eCommerce strategies
• Proceed and implement sales programs designed to improve sales volume achievement
• Proceed and implement the eBusiness model
• Deploy industry best practices by integrating and driving sales to responsible eCommerce platforms

Account Management

• Daily operation of order, shipping, billing to optimize customer operation experience.
• Collaborative forecasting
• Customer complaint
• Ensure correct reconciliation and rebate calculation and related financial figures
• Work as strategic partner to ensure the sales volume achievement cross responsible eCommerce platforms
• Maintain and develop close relationship with responsible eCommerce platforms

Reporting

• Create impactful reporting and work with key stakeholders to ensure the insights drive action and better decision making
• Regular monthly and milestone reporting, following the defined timing, content, and quality requirements.
• Follow the company standard reporting requirement to provide inputs on time with right quality.

Project Management

• Build high-effective relationship with responsible EC platforms and be familiar with the platform operation mode and be sensitive to business intelligence of industry/platform/competitors.
• Responsible of trading plans and promotional calendar for B2B2C - linked to campaign calendar and focusing on key events and trading periods.
• Be able to lead and execute eCommerce project/initiatives to secure the achievement of company target
• Be able to inspire cooperation and coach the junior team members to achieve the business goal
• Any ad hoc project assigned by management team

Team Management

• Set clear vision and goals for the team to ensure target achievement
• Engaging and motivating the team to achieve a high involvement in the day-to-day operations
• Team developing & regular performance review

Collaboration

• Balance the development with other channels
• Encourage the cooperation with multifunction

Others

• Other ad hoc tasks assigned by supervisor
• Other Project initiation and implementation
• College degree or equivalent preferably marketing or commercial or Engineering background
• Good in English and communication
• Experience in managing EC stores and conducting business
• 5 years working experience on channel & e-business with multi-national company is a plus, within Auto industry is a plus
• Vendor management experience with advanced supply chain management knowledge is a plus
• Process experience of retail operation
• Advanced experience in cooperation with external customers and vendors
• Team working experience

Ready to drive with Continental? Take the first step and fill in the online application.