Senior Associate - Operations

IBA - Credit Control Proactively manage agents, direct clients to ensure adherence to credit terms. Receive and allocate payments from agents/direct clients to respective insurance policies. Investigate and resolve queries related to insurer/client accounts by liaising with agents, underwriters, and internal divisions. Raise and follow up on queries with underwriters/divisions; communicate resolutions to stakeholders. Chase and clear outstanding ledger entries, ensuring ledgers are accurate and up to date. Build rapport with key agents, clients, divisions to foster trust and improve payment turnaround. Maintain detailed records of agent, sub-agent and client payment performance. Minimize net overdue balances through timely follow-ups and reconciliations. Proactively chase high-premium, aged items, and unallocated cash entries to ensure timely clearance. Process invoices and execute payments based on reconciled statements. Approve first and second-level payments within defined authority limits. Communicate effectively with insurers and divisions to resolve queries in line with service standards and process guidelines. Make outbound calls to agents, underwriters, divisions regarding aged debts and unallocated cash. Manage agent and client accounts to meet key performance indicators, including reduction of uncollected brokerage, unallocated cash, client retentions and overdue balances. Verify bank account details for all first-time payments to ensure accuracy and prevent payment errors Collaborate effectively with team members to achieve collective goals. Prepare internal reports and management information (MI) for process tracking and analysis. Identify and implement process improvement initiatives to enhance operational efficiency. Support month-end and year-end closing activities related to broker accounting. Participate in system upgrades or transitions related to accounting platforms. Work closely with underwriting, claims, and finance teams to ensure end-to-end process alignment.

Graduate (in any stream) Prior exposure in Insurance would be desirable