L1 Monitoring Operator (8×5) (m/w/d) – Winterthur Area

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

We are seeking an L1 Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre (NOC) environment. The role focuses on infrastructure monitoring, event correlation, alert management, incident triage, basic troubleshooting, and timely escalation to ensure reliable service operations.

Key Responsibilities

• Monitor infrastructure services and operational platforms during business hours (8×5).
• Correlate events and alerts, perform first-level incident triage, and conduct basic troubleshooting.
• Create, update, route, and manage tickets in accordance with established operational procedures.
• Escalate incidents and service-impacting events with clear and accurate handover information.
• Execute routine monitoring, housekeeping, and operational tasks to maintain service stability.
• Support incident coordination and communication with internal and customer-facing stakeholders.
• Follow standard operating procedures, operational governance, and service management processes.

Required Qualifications

• Experience in IT Operations, NOC, Service Desk, Infrastructure Support, or a similar operational environment.
• Broad technical understanding of network, server, storage, and infrastructure technologies.
• Strong process discipline, attention to detail, and situational awareness.
• Ability to work effectively in a structured, operational support environment.

Preferred Certifications

• ITIL® 4 Foundation
• Cisco CCNA or equivalent networking certification
• Monitoring/observability platform foundation training
• Security, Network, Storage, or Compute infrastructure vendor certifications are advantageous

Language Requirement

• German language proficiency at minimum B2 level is mandatory.
• Ability to participate in technical discussions, incident coordination, service reviews, change-related communication, and day-to-day operational interactions with German-speaking stakeholders and customer teams.

Citizenship Requirement

• Applicants must hold Swiss citizenship.

Location

• Winterthur area, Switzerland
• Candidates should be based in, or regularly available within, the Winterthur region to support local operational alignment, customer engagement, coordination with onsite and remote-hands teams, and participation in service, governance, and escalation meetings as required.

Workplace type

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today