Care Team Lead

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

Responsibilities

1. Team Leadership:

• Provide direct supervision, coaching, and support to assigned Patient Coordinators.
• Foster a positive, collaborative, and accountable team environment that reflects Giving Home Health Care's HEART Values.
• Establish daily priorities and ensure workloads are balanced to meet patient and operational needs.
• Conduct regular one-on-one meetings, coaching sessions, and performance discussions.
• Assist with onboarding and mentoring new Patient Coordinators.
• Recognize employee achievements while addressing performance concerns in a timely and constructive manner.
• Escalate complex operational, employee, or patient concerns to the Care Team Director when appropriate.

1. Operational Oversight:

• Monitor daily workflows to ensure timely completion of patient care coordination activities.
• Assist in assigning caseloads and adjusting workloads based on staffing needs and business demands.
• Ensure timely completion of patient documentation, Letters of Medical Necessity (LOMNs), care plans, and other required records.
• Identify workflow barriers and implement solutions to improve efficiency and patient experience.
• Maintain compliance with organizational policies, regulatory requirements, and departmental procedures.

1. Training and Employee Development:

• Provide ongoing coaching, education, and hands-on training to support employee growth and competency.
• Reinforce standard operating procedures and ensure consistent application across the team.
• Identify training opportunities and partner with the Care Team Director to implement development plans.
• Support cross-training initiatives to improve team flexibility and operational continuity.

1. Quality Assurance:

• Perform routine quality audits of documentation, medical records, and care coordination activities.
• Monitor compliance with quality standards, productivity expectations, and regulatory requirements.
• Provide timely feedback and corrective coaching to improve accuracy and consistency.
• Assist with quality improvement initiatives and monitor action plans.

1. Performance Management:

• Monitor team productivity, quality metrics, and service standards.
• Utilize operational reports and performance dashboards to identify trends and opportunities for improvement.
• Assist the Care Team Director in achieving departmental goals and key performance indicators.
• Promote accountability while fostering a culture of continuous improvement.

1. Collaboration and Communication:

• Serve as the primary resource for Patient Coordinators regarding daily operational questions.
• Collaborate with Clinical Services, Staffing, Recruiting, Compliance, Authorization Specialists, and other departments to support patient care.
• Facilitate effective communication between team members to ensure continuity of care.
• Participate in departmental meetings and communicate organizational updates to the team.

1. Patient Support:

• Assist with escalated patient or caregiver concerns and provide service recovery when appropriate.
• May maintain a limited patient caseload based on operational needs.

Qualifications and Competencies

Minimum Qualifications

• Associate's degree preferred; equivalent work experience may be considered.
• Minimum of 2 years of experience in a Care Team, Patient Navigation, Case Management, or healthcare coordination role.
• Minimum of 1–3 years of leadership or supervisory experience or demonstrated success serving as a senior team member or mentor.
• Working knowledge of healthcare documentation, care coordination processes, and regulatory requirements.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Experience utilizing EMRs, Salesforce, or similar healthcare software preferred.
• Demonstrated ability to coach, motivate, and develop employees.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced healthcare environment.
• Excellent written and verbal communication skills.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to effectively manage conflict, de-escalate challenging situations, and provide exceptional customer service.

Key competencies

• Leadership and coaching
• Delegation
• Accountability
• Performance management
• Critical thinking
• Problem solving
• Organization
• Time management
• Quality assurance
• Attention to detail
• Communication
• Collaboration
• Customer service
• Adaptability
• Conflict resolution

Benefits

• Health, Dental, and Vision Insurance after 90 days.
• 401(k) with company matching program.
• PTO, holidays, and your birthday off.
• Company holidays, floating holiday, and birthday holiday.
• Vacation (PTO) and Sick Days.
• Company-paid STD and LTD.
• Tuition reimbursement program.
• $100 monthly cell phone reimbursement.
• Monthly in-office lunch for birthdays, anniversaries, and events.