Customer Service Lead

What you will do

• Provide phone and email support to clinical and administrative customers, addressing questions, resolving issues, and managing scheduling or stock updates.
• Delegate tasks and projects to team members with clear follow‑up, accountability, and reporting.
• Log, investigate, and resolve customer requests and complaints in Salesforce with accurate documentation and timely escalation.
• Maintain and update filing systems, inventory records, and database information.
• Partner with production and transport teams to support efficient deliveries, including creating manifests, preparing production documents, managing stock, printing waste transfer forms, and assisting with truck routing.
• Coordinate account changes across departments (billing, sales, logistics) and create reports for leadership on key metrics, KPIs, and issue resolution.
• Identify opportunities to improve administrative processes and support colleagues’ skill development to enhance efficiency and quality of work.

What we are looking for

• Minimum 2 years of customer service experience in manufacturing, transportation, retail, or hospitality, with demonstrated responsibility beyond frontline support.
• Strong relationship‑building skills and a confident, approachable leadership presence that strengthens trust with both customers and internal teams.
• Proven ability to lead, motivate, and guide a team while collaborating effectively across departments to resolve issues and improve the customer experience.
• Technically proficient with Microsoft Office; experience with Salesforce and ERP systems highly valued, especially for driving reporting accuracy and workflow oversight.
• Exceptional written and verbal communication skills with strong attention to detail, documentation discipline, and the ability to coach others on quality standards.
• Flexibility to work weekends, holidays, or varied hours based on production needs, with a proactive mindset for continuous process and service improvements.
• Ability to reliably commute to our Salt Lake City plant

Why work for us

• Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
• Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One ; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
• Permanent Position – Full-time, 40 hours per week with long-term career potential
• Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
• Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization