Sales - Customer Service

• This is a full-time non-exempt position.
• Monday - Friday 8:30am - 5:30pm.

Essential Functions

• Selling Corvette parts primarily through in-coming phone calls.
• Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.
• Following up with previous customers.
• Generating quotes for international orders.
• Online chatting through our website.

Key skills and competencies of the position include, but are not limited to

• Demonstrates a high level of customer service empathy, professionalism, and respect.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.
• Process customer orders/changes/ returns according to established department policies and procedures.
• Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.· Provides timely feedback to the company regarding service failures or customer concerns.
• A willingness to learn and a passion for helping people.
• Answering customer requests or inquiries concerning services, products, billing, etc.
• Delivering superior service identifying and resolving customers’ issues using problem-solving skills.
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our clients’ products, services, and Promotions.
• Putting the customer first and remaining polite and professional at all times.

Requirements

The successful candidate’s qualifications will include

• Willing to learn and accept feedback.
• Detail and goal oriented.
• Friendly personality.
• Clearly communicates with others.
• Customer service experience (preferred).
• Basic car knowledge (preferred).

Working Conditions

• Ability to work in a fast paced, call center environment.
• Dexterity of hands to operate a computer keyboard.
• Seeing to read and review material for accuracy.
• Hearing and speaking to exchange information with customers and co-workers.
• Ability to sit for extended periods of time