Program Analyst, Incentive Operations (US Shift)

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

What you will do

• Manage and maintain incentive program data, including eligibility, deal tracking, and attainment

Configure and set up incentive programs within incentive management platforms based on defined program requirements

• Perform complex data preparation, validation, reconciliation, and manual data manipulation across multiple data sources prior to system uploads.
• Maintain ongoing data integrity across Salesforce, incentive platforms, and supporting operational spreadsheets.
• Generate recurring reporting and dashboards using Excel and Power BI
• Support internal stakeholder and external partner inquiries related to program participation, attainment, and payouts.
• Investigate and troubleshoot discrepancies in program data, payouts, and system outputs in collaboration with vendors and cross-functional teams.
• Support enrollment tracking, bulk data uploads, payout preparation, and payment validation.
• Develop and maintain process documentation and audit trails supporting manual data transformations and operational activities.
• Identify data anomalies, perform root cause analysis, and implement corrective actions to improve data quality and operational efficiency.
• Partner closely with Program Managers and Partner Care teams to ensure successful operational execution of global incentive programs.

What you will bring

• 5+ years minimum in data operations, program administration, or similar field
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, data validation, formula troubleshooting, conditional logic, and manipulation of large datasets.
• Experience with Power BI and Salesforce
• Experience working with large datasets and operational systems
• Demonstrated ability to validate, reconcile, and analyze data with a high degree of accuracy.
• Strong analytical thinking, problem-solving, and root cause investigation skills.
• Exceptional attention to detail and ability to manage multiple priorities simultaneously.

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• Data management and analysis
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• Reporting and visualization
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• Process execution
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• Stakeholder support
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• Troubleshooting and issue resolution
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• Ability to manage high-volume operational workflows