Broker Support

The ideal candidate will have at least 3 years of experience as a Loan Officer, Loan Officer Assistant, Loan Processor, or Account Manager in the non-QM space. Bilingual English and Spanish are preferred. Candidate must be able to work on site full time.

Acts as a point of contact for clients with guidelines and questions.

• Responsible for learning and being a subject matter expert regarding internal guidelines, seller guides, and pricing.
• Responsible for fielding complex loan scenarios and providing lending solutions.
• Responsible for handling email and phone inquiries from our internal and external partners.
• Assists with Loan submissions in the company’s LOS. Account Manager within the Nonqm space.

Requirements

• 3+ years of mortgage product experience: processing or sales experience preferred within the non-QM space.
• Strong knowledge of product guidelines.
• Organized and detail-oriented person who can multi-task in a fast-paced environment with a high production level.
• Must manage a high volume of emails and incoming calls.
• Familiarity with all MS products
• Excellent communication skills, both written and verbal.
• Prior experience with Encompass is highly preferred but not mandatory.