Training Manager

About us

Silent-Aire, a division of Johnson Controls, is a global leader in Original Equipment Manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

Location: Silent-Aire USA Manufacturing Facility, Gilbert, AZ

What you will do

You will be responsible for leading the development of a technical & skills-based learning management system (LMS) tailored to both new hire employees as well as on-going on-the-job training. Training development will include documented proficiency & skills assessments to ensure team members are evaluated into the correct roles. You will lead a team of trainers managing a New Hire Orientation (NHO) program transitioning new employees to full time roles. You will be able to set strategic vision & direction for training & development in the Silent-Aire Gilbert campus working closely with our Silent-Aire Edmonton, Alberta, Canada training team to benchmark & share best practices.

How you will do it

• Positively impact the growth of our Global Data Center Solutions employees with the knowledge and skills they need grow and perform their job functions.
• Lead a team of highly capable learning professionals and help solve critical business problems through training and performance support initiatives.
• Investigate new opportunities and participate in the development of effective training that is impactful and inventive.
• Align your ingenuity and innovative ideas with the global strategic plan of the business.
• Learn on a day-to-day basis about how our equipment and strategies help our customers and channel partners as “the power behind your mission”.
• Facilitate continuous improvement of trainers to support plant operations.
• Own reporting and communication of training performance metrics to all relevant Stakeholders.
• Audit and monitor performance and effectiveness of training specialist.
• Collaborate with other learning leaders across the globe.
• Audit and monitor effectiveness of training with employees by engaging with operational leadership, quality, safety and conducting training audits.
• Hire and train new technical instructors to become effective facilitators; own the train-the-trainer design and implementation for on-shift trainers and area training leads.
• Mentor, coach, develop, and evaluate your team of learning professionals through challenging learning projects and programs.
• Manage team members through all performance evaluations, job training needs, and other managerial responsibilities as needed.
• Act as a subject matter expert and learning consultant.
• Build technical, service, and digital knowledge, skills, and behavior models and assessments supporting talent development.
• Ensure the creation of professional instructor-led and virtual/online training programs and learning solutions that meet the identified learning objectives of the facility.
• Develop subject matter expertise in new machines and tools, products, or processes that are brought into the plant, and serve as a subject matter expert in the creation of learning materials for these new areas using defined processes.
• Develop standardized competency matrixes for manufacturing direct and indirect staff.
• Drive consistency from project to project, and across technical learning, so that we achieve a more efficient and holistic approach.
• Keep current and continue education in training techniques, performance improvement, knowledge management, instructional design, adult learning principles, and organizational development.
• Use strong interpersonal and communication skills to work effectively with a wide range of managers, instructors, SMEs, and internal stakeholders.
• Ensure lessons learned and best practices from previous learning initiatives and deployments are captured and implemented into future projects.
• Help set and drive evaluation protocols for learning deliverables and be able to provide required metrics to business leaders.
• Understand technology and current curriculum to participate in the effective design of learning and performance support tools.

What we look for

Required

• 5+ years’ previous experience working in Leadership & Development including 3 years or more of team leadership experience.
• Experience in developing & implementing Learning Management Systems
• Prefer experience in training within manufacturing environments
• Effective leadership skills, with a strong focus on mentoring & leading training development teams
• Ability to identify key issues; creatively and strategically overcome internal challenges or obstacles
• Possess a clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization
• Effective attention to detail and a high degree of accuracy
• High level of integrity, confidentiality, and accountability
• Sound analytical thinking, planning, prioritization, and execution skills
• Critical thinking skills
• Collaborates with instructors, Learning Designers, learning professionals, product managers, vendors, program managers, stakeholders, and more people in the business than we can count.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint
• Excellent analytical and problem-solving skills
• Strong written and verbal skills to communicate with all levels of the organization and its executive team
• Visionary – You have a vision and a passion for learning and can execute that in the real world.
• Ambitious – Willing to assume authority, take risks, and set clear goals for career development.
• Professional – Has personal ethics, does quality work and has a positive attitude.
• Driven by customers – Is focused on the customer and has a sense of urgency about meeting their needs.

Preferred

• University degree or diploma in related field
• Bilingual (English / Spanish)

Reports to: HR Manager or Director of Operations

HIRING SALARY RANGE: $89,000-$134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .