Managed Transportation & LTL Manager

Who We Are

FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market.

At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Are you ready to make your mark?

The Managed Transportation & LTL Manager will leverage their knowledge and experience in the logistics field to oversee the production and development of the department. This role will manage daily operations and account production, ensure the delivery of exceptional customer service, review key performance metrics, and coach and develop each team member.

The Managed Transportation & LTL Manager is someone with a proven track record in leadership, a passion for delivering exceptional customer service, and the driver for peak operational performance. The person for this role will be ready to jump into an exciting opportunity to help grow the department.

Duties and Responsibilities

• Oversee the daily operations of the Managed Transportation and LTL Department
• Manage team operations to support client relations, ensuring retention and optimal service of book of business
• Provide management, mentorship, and coaching to a team of strategic Logistics Specialists
• Plan or provide backup support as needed for accounts across the department
• Act as the point of escalation for customer and carrier related issues
• Maintain and monitor consistency of communication, account functions, and data integrity within daily operational processes
• Act as a liaison between leadership, departments, and team members regarding performance, escalation, and strategic business direction
• Leverage tools and technology to manage and grow account strategy
• Prepare, update, and ensure accurate execution of information within standard operating procedures
• Evaluate KPIs on a team and individual basis and address in monthly and quarterly meetings
• Participate and help prepare materials for customer meetings and business reviews with top customers as requested
• Utilize Transportation Management Systems (TMS) to track department operations

Experience and Qualifications

• Bachelor's degree required.
• Minimum of two years of management experience.
• Strong logistics and transportation background.
• Experience using a Transportation Management System (TMS).
• Proven leadership and team development skills.
• Highly professional with excellent communication and interpersonal skills.
• Performs well under pressure and thrives in a fast-paced environment.

Knowledge and Skills

• Strong organizational and problem-solving abilities.
• Customer-focused with a commitment to operational excellence.
• Data-driven and accountable, with a continuous improvement mindset.

Benefits and Perks

• Paid Industry Training
• On-Site Gym (Indianapolis, Chattanooga, Birmingham, Fort Worth)
• Comprehensive Benefits Packet (Medical, Vision, Dental)
• Company Provided Life Insurance + Optional Additional Policy
• 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
• Free Onsite Parking