Associate Director, Social Analytics

Responsibilities

Client Partnership & Business Growth

• -
• Build trusted relationships with clients by serving as a strategic analytics partner and translating complex data into clear, actionable recommendations.
• -
• Partner closely with Client Services and technical teams to deliver integrated analytics solutions that align with client goals.
• -
• Present insights and recommendations with confidence, helping clients understand performance, identify opportunities, and make data-driven decisions.
• -
• Identify opportunities to deepen client partnerships, contribute to account growth, and support new business initiatives.

Analytics Strategy & Delivery

• -
• Develop measurement strategies, reporting frameworks, and performance insights that help clients make informed business decisions.
• -
• Balance strategic thinking with hands-on analytics work, providing guidance on complex client challenges and ensuring high-quality deliverables.
• -
• Drive innovation by identifying opportunities to automate reporting, improve workflows, and scale analytics capabilities.
• -
• Champion best practices that strengthen data quality, reporting consistency, and operational excellence.
• -
• Identify opportunities to leverage AI, automation, and emerging technologies to improve efficiency, reporting, and client value.

People Development & Operational Excellence

• -
• Own the performance, development, and operational success of the analytics team.
• -
• Lead analytics operations, including resource planning, team prioritization, workload management, and continuous improvement of delivery processes.
• -
• Monitor utilization, delivery quality, and profitability while partnering with leadership on staffing and growth planning.
• -
• Establish scalable team processes, reporting cadences, and best practices that improve consistency, efficiency, and quality across the analytics function.
• -
• Set clear expectations, provide ongoing feedback, and support the professional growth and success of your team.
• -
• Partner with cross-functional teams to strengthen collaboration and continuously improve how analytics supports the business.

Requirements

• -
• Bachelor’s degree in a related field plus 9 years of relevant experience; at least 3 years of experience leading a team
• -
• Demonstrated success leading analytics teams in an agency, consulting, or other fast-paced professional services environment.
• -
• Familiarity with social listening tools
• -
• Strong experience with digital analytics tools such as Google Analytics, Google Tag Manager, and Looker and/or Tableau.
• -
• Proven ability to communicate complex data through compelling storytelling and build trusted client relationships.
• -
• Experience developing scalable analytics processes and driving continuous improvement.
• -
• Healthcare agency or life sciences experience is preferred.